COVID-19 Updates and Information

Protect your information and stay safe amid COVID-19 and Government Relief Check Scams

Unfortunately, scammers are using COVID-19 to their advantage, using fear as their tactic to steal personal information. The Southern Credit Union would like to encourage you to take an extra step and protect yourself.

It only takes a minute to use extra caution to protect your information. Scams could come in a variety of forms including phishing emails with malicious links or attachments that try to trick victims into revealing sensitive information. This could also come in the form of donations to fake charities or asking you to pay a ‘small processing fee’ to receive your stimulus check more quickly.  Don’t take their bait! There are no ‘‘processing fees’’ related to the stimulus funds. Always exercise caution when opening any email related to COVID-19 or government financial assistance. And remember, government agencies do not communicate through social media avenues like Facebook. So, be wary of unsolicited messages.

Some important tips you need to know:

o   Do not reveal personal information or financial information in an email, and do not respond to solicitations for your information.

o   Avoid clicking on links in unsolicited emails and be wary of attachments. Email scammers often try to elicit a sense of fear or urgency in victims.

o   Use trusted sources- such as legitimate government websites for the most up-to-date fact based information about COVID-19 and the federal stimulus package.

o   Always verify a charity before making donations by contacting the charity directly or verify the charities existence. Do not donate if the solicitor is using high-pressure tactics or insists on a cash donation.

o   Be alert to a person calling claiming to be from The Southern Credit Union, a government agency or anyone asking you to verify sensitive information. Hang up and call the correct number to verify the call.

If you think you might be a victim of a scam or have questions, call The Southern Credit Union at 770.719.1111.  The Telephone Service Center is available Monday – Friday, 8 am. – 6 pm. 

Consumer Loan Payment Deferral

For Consumer Loans, we are offering Payment Deferral* on qualifying loans as an option for our members. Our lenders are here to help you with your individual needs, so please give them a call at 770.719.1111 or 800.338.5882.

IRS Economic Impact Payments

With so much new information coming to you, we are here to help when we can and connect you with information we hope you will find helpful. For more information regarding the IRS Economic Impact Payments CLICK HERE

Important Message To Our Members

We understand that the Coronavirus, known as COVID-19, continues to cause concerns with new information and changes occurring daily. The Southern Credit Union is working to do our part to ensure the health and safety of our members, staff and the communities we serve. We have implemented additional daily cleaning protocols at our branches and are monitoring information closely as it is released, making every effort to maintain business continuity.

During this time of uncertainty, we want to encourage our members to use our many online and mobile banking services available to access your accounts. Limiting traffic to our branches will reduce possible exposure to you and our staff. Below are the various ways in which our products and services are accessible from the convenience of your home, on your phone or wherever you may be:

  • Contact our Telephone Service Center at 770.719.1111 or 1.800.338.5882 during normal business hours for help with your account.
  • Online banking lets you review balances and transactions, transfer money, and pay bills with BillPay – www.southernonline.org.
  • Funds Transfer – to transfer money to/from other institutions.
  • The Southern Credit Union Mobile App supports remote deposit by check, viewing your balances and transferring funds.
  • ATM\ATM Depository (refer to website for locations).
  • Night Depository is available at each branch location and will be checked regularly.
  • Apply for loans and mortgages online via our website at www.southernonline.org.

In addition, we are asking to help prevent the spread of illnesses. If you or anyone in your household are experiencing any flu-like symptoms (fever, coughing, runny nose or shortness of breath) refrain from visiting a Credit Union office. We will do everything possible to help you remotely. Also, if anyone in your family has traveled via cruise ship or outside of the United States to affected areas, we ask that you wait 14 days before visiting a Credit Union office in person.

You can check our website for updates or email questions or concerns to tscu@southernonline.org. The Credit Union has contingency plans in place and we will continue to monitor the situation daily so that we can be quick in our response.

Our goal is to minimize the disruptions to your banking needs while protecting you and our staff. Thank you for your cooperation and patience.